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Returns & Refund Policy

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please make a video while opening the Packaging as supporting proof in case you wish to claim for any return/replacement. 

To complete your return, we require a receipt or proof of purchase. Please note: Smith & Blake offers you hassle-free Returns. You may return any item in its original packaging, within 7 days of shipment receipt, for a full refund (less courier/ shipping charges) upon receipt of package & quality check. 

Once we authorize a return,  our courier partners will initiate a pickup. Please note you would need to pack the product and stick the address/return label before handing the product to our courier partner.

In case our courier partner does not have a return pickup service in your pin code, then we would inform you and you would need to arrange for a return for the items yourself.

Contact number shared for delivery should be a valid 10 digit mobile number of the customer / point of contact. In case the phone number is not contactable or is a wrong number, delivery failure will not be the responsibility of Smith & Blake.

 

Exchanges in case of damaged parcels (if applicable).

We take great care in packaging our products so there is zero damage to your package. However, in case you receive defective or damaged packaging, we will gladly replace it for you. Kindly email us images of the unopened and unused parcel illustrating the parcel damaged areas within 12 hours at customercare@smithandblake.com . We will contact the logistics partner and initiate a transit damage claim if applicable. Once the claim is approved and the Parcels are received back by us, the replacement shall be sent to you.If you return part of the products of the same order, the amount to be returned will be calculated considering the price of the products acquired at the end, not the total products of the original order.

Returns in case of quality issues:

If for any reason you are not satisfied with the quality of our product(s), please return the goods back to us and we will issue a full refund (less courier/shipping charges) upon receipt of package & quality check. If you return part of the products of the same order, the amount to be returned calculated basis considering the price of the products acquired at the end, not the total products of the original order.

Our prime focus is to deliver colors and products as accurately as shown on our website, but due to certain conditions like leatherette/ leather texture, monitor settings; minor differences may occur. Rest assured, we never compromise on the quality of the materials used. You should be sure that any slight color variations (if any) that are possible from our final products would be acceptable to you.

How to return:

If for any reason you are not satisfied with the product, please return the package back to us and we will issue a full refund (less courier/ shipping charges) upon receipt of the package & quality checks. You are liable to bear the cost of shipping the goods back to us.

Email us at customercare@smithandblake.com with the reason for your return and we will send you the return address. Please place the item along with the original invoice and ship it back to the address given in the email you received.

If your order qualifies for free shipping, the courier charges we incurred to send the goods to you will also be deducted. Rest assured, we will refund you the full cost of the returned item, less courier charges upon receipt of package & quality check.

While Shipping, you should consider using a trackable shipping service to send back the package.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@smithandblake.com .