1. Orders once dispatched are not eligible for cancellation.
2. Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
3. If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.
4. In case of a return or cancellation, the refund shall be initiated post the return of the product to us and verification of the product and packing.
Return & Cancellation Policy
1. Smith & Blake products are non-returnable.
2. If you have received wrong or damaged product you may raise your request for refund or exchange via email with the Images of the Product, Invoice, Inner & Outer Packaging, and Batch Number to, within 48 hours of the order delivery. We would require 48-72 hours to revert.
3. Kindly take picture of the damaged/tampered side of the product or package.
4. Please allow us 7 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product before issuing a refund/replacement.
5. You will be eligible for a full refund or exchange without incurring any additional charges if it is the case of:
(i) Package has accessories missing.
(ii) Damaged or broken.
(iii) Wrong product delivery.
6. In case you received the wrong product, we request you to keep the product safe, saleable, and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.
7. Returns will not be accepted if:
(i) The product is damaged.
(ii) It is without an invoice.
(iii) It is with tampered batch number and price
(iv) It is without its original packaging.
(v) The damaged/missing product is reported after 2 days from the date of delivery.
8. Once you request to return a product and the request is approved you will need to ship the product to us. So we can verify and proceed accordingly.
9. You will need to self-ship the product via any courier service. We will reimburse the courier charge in your account or as Smith & Blake points.
10. Please do not use the item you have raised a complaint about.
11. If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.
12. Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
(i) Failure to provide adequate information about the case.
(ii) Failure to provide snapshots of the Invoice, packet, and box (if any).
(iii) Damages due to neglect, improper usage, will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund.
REFUND & REPLACEMENT POLICY
We may contact you to ascertain the damage or defect in the product before issuing a refund/replacement.
Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 5 to 7 business days post refund initiation for the online refund to be initiated.
In the case of NEFT, it would require us at least 3 to 5 business days post refund initiation to refund your amount. For Prepaid orders, the amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.